Refund policy

Refund & Exchange Policy

We have a 12-day return policy, which means you have 12 days after receiving your item to request a return, refund, or exchange.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at clwn8288@gmail.com. Please note that returns must be approved first and sent to the following address:
[INSERT RETURN ADDRESS]

Items sent back to us without first requesting a return will not be accepted.

🔁 Exchanges

  • We offer exchange services for eligible items.

  • Exchanges depend on product availability.

  • Once your return is approved, your item will be replaced accordingly.

💸 Refunds

  • Refunds are available upon request within the 12-day return period.

  • Please note that refunds require processing time and may take 12 to 24 working days to complete.

📦 Refund Process:

  • The product must first be returned to our store

  • Once received, it will go through a full inspection and quality check

  • After approval, your refund will be initiated to your original payment method

⚠️ Important Conditions:

  • The item must be unused, undamaged, and in original packaging

  • Any used, damaged, or altered items will not be eligible for refund or exchange

❌ Non-Returnable Items:

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care goods (beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

🚚 Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at clwn8288@gmail.com so we can resolve the issue.

🇪🇺 European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason. The item must be unused, with tags, and in original packaging, along with proof of purchase.

💳 Refund Method

If your refund is approved:

  • It will be processed to your original payment method

  • Please allow additional time for your bank or card provider to complete the transaction

If more than 24 working days have passed since your return was approved, please contact us at clwn8288@gmail.com.

If you have any questions, feel free to contact us anytime.

Thank you for shopping with us!